Shipping Policy

Thanks for shopping with www.sibionicscgm.com. International shipping might experience delay due to distance. If  you have any questions, contact support@sibionics.com so we can provide you with shipping assistance.

Order Processing Time

  • It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
  • Generally, orders are shipped within 3 working days of order confirmation/payment. Orders made on the weekends might experience delay.
  • Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Delivery Address

A correct and complete delivery address is essential. Sales are available in the following countries or regions: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Italy，Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland , Monaco, Liechtenstein, Norway, Iceland, Vatican City, San Marino, Moldova, Belarus, Montenegro, North Macedonia, Albania, Bosnia and Herzegovina, Serbia, Armenia, Georgia, Azerbaijan, Hong Kong, Macau, Chile.

Shipping Cost & Shipping Time

Country

Shipping Time

Shipping Cost

EU countries or regions（Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden）

7-18 days

Free Shipping on order over €99 with Tax Included；

Shipping fee €6 for order under €99 with Tax Included

Other countries or regions(Switzerland, Monaco, Liechtenstein, Norway, Iceland, Vatican City, San Marino, Moldova, Belarus, Montenegro, North Macedonia, Algeria, Albania, Bosnia and Herzegovina, Serbia, Armenia, Georgia, Azerbaijan,HongKong,Macao, 

Chile.)

10-20 days

Free Shipping on order over €99 with Tax Included；

Shipping fee €6 for order under €99 with Tax Included

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Shipping Address：We ship from Hong Kong

  • Once your order has been prepared for shipment or has shipped, we are unable to change the shipping address. If a package is returned to us due to an incorrect or incomplete address provided by you (the customer), we will contact you immediately for a correction, and the package will be re-shipped at an additional shipping fee. You must include a daytime telephone number for all orders.

Tracking

  • You will receive an email when your order has been shipped. A tracking number will be provided. Please note: This may take longer during events or holidays.
  • Tracking information may take 48 to 72 hours to update.
  • If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

Due to weather and holidays, international shipping may be delayed. If your order is delayed, please contact us by email support@sibionics.com， we will promptly verify the situation with the shipping company. Thank you for your understanding and support.

Order Cancellations

  • We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
  • Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, however we will be responsible for the charges.Please contact our after-sales team for processing.

Lost Shipments

If you believe your order has been lost by the courier, please cooperate with our customer support team by contacting the courier to issue a certificate of shipment loss or damage, so we offer you a resolution.

Email: support@sibionics.com

Address: 6/F., Manulife Place, 348 Kwun Tong Road, Kowloon, Hong Kong